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Policy Terms

 Site Terms and Conditions

Use of this site constitutes agreement to the below terms of use.

 

 VLAND Warranty

Products sold on VLANDUSA.com carry a 1 year manufacturer's warranty. Zhejiang Yuanzheng Auto&Motorcycle Accessories Co.,Ltd warranties products from defects in workmanship for 1 year from the date of the order placed. See below for warranty details.

 

 VLAND Warranty Process

VLAND (Zhejiang Yuanzheng Auto&Motorcycle Accessories Co.,Ltd) warranties products from defects in workmanship for 1 year from the date of the order placed. The warranty is solely to the retail dealer and non-transferable. If a end user has a warranty claim it must be reported by the retail dealer. If the item was shipped by VLAND USA, contact VLAND USA office to obtain a RMA form. Once the form and all required information is obtained (including pictures if applicable), and RMA number will be issued. You may then ship the item to the return address that will be given in the RMA authorization email. Shipping costs are not included in the warranty. The customer is responsible for all shipping cost both ways for inspection of any Warranty claims. VLAND China and VLAND USA fulfillment warehouse reserves the right to repair or replace the item at their discretion. The dealer accepts VLAND China's final decision if an item is inspected and does not meet the warranty criteria. If a claim is denied, the customer has 14-days to provide shipping label/instructions or the item will be considered forfeit and be discarded. By using this site you agree to these terms.

 

VLAND Returns Policy

Returns will only be accepted for wrong item shipped or incorrect shipping address or shipping mistake by the fulfillment warehouse. If a customer purchased the wrong product or has installation problems, that is not a valid return. Warranty items must obtain RMA authorization prior to being returned.

Returns will only be accepted once all information is received and an RMA is issued. Do not send items back to the Fulfillment Warehouse without authorization or it will be refused.

Warranty claims must be approved by the manufacturer prior to RMA authorization being issued.

Any returns of any kind that is not authorized or deemed not warrantable or returnable must be removed/shipped out at the customer's expense. Items left over 60days from the RMA issue date will be forfeit/discarded and no value will be given. By using this site you agree to these terms.

 

Terms and Disclaimers

In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with the purchase of your merchandise, without limitation, breach of any obligation imposed on us here under or in connection here with, even if we have been advised of the possibility of such damages.

All merchandise is aftermarket and intended for off-road or show purposes use only unless the items were marked/bear with a DOT/SAE mark on the items itself. Buyer assumes responsibility for violations of local laws and rules that may result from use of merchandise. Please check your local laws and research the item to make sure you are purchasing the correct items. We will not be responsible for any legal issues arising from the usage of any items.

Euro Clear Lighting is produced for Off-road or Show purposes only. It is not suitable for regular driving conditions since it is without "DOT" or "SAE" approval. Users must follow the directions given and any misuse of the Euro Clear Lighting products is at your own risk. We will not be held responsible for using the euro clear lighting products other than specified above.

All products are highly recommended to be installed professionally. We do not provide any installation assistance, otherwise provided, is (are) for reference only. We will not be responsible for any installation problems, installation fees that may be incurred during the installation of any products sold, or products damaged during the installation process.

Some products may vary slightly due to lighting or picture angles. You agree to these terms by conducting the transaction. If you have questions, please contact us.

We are not responsible for any custom/brokerage fees, taxes or duties related to international order.

We reserve the right to refuse to service, and or cancel any order at any time, for any reason. You will be notified about the cancellation either by email or phone. If we have already received your payment we will fully refund you for the payment received.

In the case that all or part of your order contains items that are back ordered, we will ship the in-stock items and notify you about the status of your remaining order. Once the back ordered items are available, they will be shipped and we will provide you with updated shipping information.